We have a 100% Satisfaction Money-Back Guarantee policy for 30 days, which means you have 30 days after receiving your item to request a return, if you are, for any reason, unsatisfied with the item. We will provide a return 100% of the time.
To be eligible for a return, your item must be in the same condition that you received it. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at Support@FurOurLove.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. You do need to send us an email first, just letting us know to get the process started.
You can always contact us for any return question at Support@FurOurLove.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.